Privacy Policy

At Ouse Meadow Campsite we value and respect the privacy of our customers and website users and we take data protection seriously. We are committed to ensuring that we only process personal data from our customers and website users when we are fulfilling a contract, conducting a legitimate business relationship or when we have expressly been given permission to do so and we do everything possible to ensure that personal data is kept safe and secure.

Who are we?

You directly provide Ouse Meadow Campsite with most of the data we collect. We collect data and process data when you:

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies.

Make a booking to stay with us.

The Ouse Meadow Campsite may also receive your data indirectly from the following sources:

Qbook (Queensborough Group and sub-processors HotelHost Company and Rackspace) booking system which we use to manage our bookings

What is ‘personal data’?

Personal Data is any information you provide about yourself that allows you to be identified, contacted or located - including things such as your name, address, phone number, fax number, email address.

What personal data do we collect about you?

When making a booking with us we will request your name, home address, email address, contact telephone number, bank or credit card details and your billing address. This information will only be collected by specifically asking for it in as part of the booking process (either directly through our website booking form, via email or over the phone, or via our booking system -Qbook).

How do we use the personal data we have collected about you?

When you make a purchase from us or contact us with an enquiry we need to store your personal information so that we can contact you about your purchase or enquiry and in order to keep historical records of our business relationship. We will also, from time to time, send you other information about our products and services, usually via email. We will never share your personal information with any other third-party companies for marketing purposes.

When making a direct payment for your booking, our payment provider 'Stripe' will process your information and hence will temporarily store your data for use of the payment only (for full details of their data protection and GDPR policies, please visit their website).

Security and personal information retention

Ouse Meadow Campsite will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely.

How can you stop receiving marketing information from us?

If you wish like to opt out of any of the ways in which your information is processed, or if you would like to delete some or all of your information from our records then please contact us and we will be happy to oblige.

Who can you complain to if you have an issue with the way we process or store your personal data?

If you believe that our processing of your personal data infringes data protection laws then you have the right to complain to the supervisory authority responsible for data protection. You will need to contact the appropriate authority in your EU country of residence, In the UK the supervisory authority is the ICO.

Our website uses Cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 7th November 2025.

How to contact us

If you ever wish to discuss any aspect of our privacy policy or if you have any concerns or queries regarding how we use or store your personal data please contact us at ousemeadowcampsite.co.uk.